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Refund policy


a) If the customer receives the package, but the Loadys product is defective, you must send us your claim to within a period of no more than seven days (after receiving the package).< br> b) If we accept the damage reported by the customer, a package with the new Loadys product will be re-sent. If your claim is not accepted, you will be asked to return the package in order to verify the damage.
d) The shipping cost of the generated return will be paid by the customer.
e) Once we receive the returned package and can verify that there was a fault on our part, we will refund the cost of return shipping and send the merchandise back to you.
f) If upon receiving the package we consider that the reported damage did not warrant a return, the customer will be notified that the return was not accepted. If the customer wants the merchandise to be sent again, he will have to cover the shipping costs that are generated. g) To return your product, you must first send us an email to


a) It is necessary to prove the purchase with the order number and identification of the buyer to make any exchange or return.
b) To make an exchange or return you have a period of 15 calendar days
after the purchase is made. After 15 days have elapsed,
no change or return is made.
c) Changes or returns are subject to validation of the status of the product and purchase conditions.
d) NO They accept changes or returns if the product shows signs of
having been used, as well as if it is dirty or mistreated.
e) The amount paid for the merchandise will be returned in the same way that
made your purchase , and in the same currency denomination.
f) For changes or returns due to manufacturing defects.
If the product has a manufacturing defect, you must let us know as
as possible. You must deliver the defective product with its labels
(without being detached) and in the original packaging.
g) Products that do NOT have exchange or return. For safety and hygiene reasons
Gift Cards are not refundable. I) Due to differences in screen resolution, actual colors may vary and are not considered a defect or misrepresentation of an item. they are not considered a defect or misrepresentation of a product. As these are quality products, please be sure to take care of your items Once used and tags removed, items cannot be returned for any reason. Return Processing Time: Once we have received your package, your return will be processed within 3-10 business days. If you need your return to be processed much faster, please contact us.

Cancellation of orders

a) You can send a notice to cancel a purchase order, as long as you have not yet received confirmation of your order.
b) Once we have sent the order confirmation no cancellation will be accepted and no payment will be refunded
c) In case the order cancellation is accepted but a deposit has already been made to pay for the order , the corresponding credit note will be generated.